Course Overview
Our Software Asset Management (SAM) Specialist training course will cover best practices in Software Asset Management, as well as the practicality to understand and accordingly increase the maturity of SWAM by a Tier based implementation.
Through case based learning, you will understand, answer and manage the questions regarding Software Asset Management, why something should or should not be done, how to clearly identify goals, and how to quantify success.
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Software Asset Management Specialist (SAMS) is a series business practices that underlines the use of software within an organisation and frequently assess how software traverses and affects the organisation.
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Entry Requirements
The following are desired but not required criteria for attending our Software Asset Management Specialist (SAM) training course:
- IT Asset Management (ITAM) Foundation Certificate
- At least three months of experience in all phases of Software Asset Management
- Understanding of IT Service Management best practice – ITIL® 4 Foundation and/or a general understanding of IT
Exam
The Software Asset Management (SAM) Specialist prepares you for the ITAMOrg Software Asset Management (SAM) Specialist official exam. You can take this exam live online where ever you are. Exams vary in duration and if required you can request with the provider for any accommodations appropriate for you.
Syllabus
Our Software Asset Management (SAM) Specialist training course will cover the following topics:
DAY 1
Introduction to course
Introduction to Software Asset Management
What is SAM
Introduction to key terminologies
What is Software
Who are the key players in SAM
Key roles and responsibilities
Introduction to SAM best practice
Introduction to ISO19770
Introduction to IT Service Management
How to build a Business case
What is a Business case
How to create the Business case with a SAM perspective
Identify the stakeholders
How to communicate the Business case and create management commitment
DAY 2
Tier Level 1 implementation
Management and controls
Introduction to Tier one processes
Case-based introduction to design and implement Tier processes
Technologies used at Tier one
Considerations and evaluation of tools
Tier Level 2 implementation
Management and controls
Introduction to Tier two processes
Case-based introduction to design and implement Tier processes
Technologies used at Tier two
Considerations and evaluation of tools
DAY 3
Tier Level three implementation
Management and controls
Introduction to Tier 3three processes
Case-based introduction to design and implement Tier processes
Technologies used at Tier three
Considerations and evaluation of tools
How to get management commitment
Exam preparation
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