Course Overview
The Create, Deliver and Support (CDS) qualification provides you with an understanding on how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It will also give you an understanding of service performance, service quality and improvement methods. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL® 4 to the creation, delivery and support of services, as described in the CDS syllabus.
The ITIL® 4 CDS qualification is one of the pre-requisites for the designation of ITIL® 4 Managing Professional which assesses the candidate’s practical and technical knowledge about how to run successful, modern IT-enabled services, teams and workflows.
Duration
This is an intensive three-day course that prepares you for the Create , Deliver and Support (CDS) examination. You need to ensure that you can satisfy the technical requirements that can be found on our website here.
Pre-Requisites
There are two formal prerequisites in order to sit the exam:
- You must have passed the ITIL® 4 Foundation examination; and
- You must attend an accredited training course.
E-Learning Course
What’s Included
- 12 months online access to our accredited ITIL® 4 CDS learning
- The cost of the ITIL® 4 CDS examination (valid for 12 months from purchase date. Exam must be taken online via remote proctor)
- The official ITIL® 4 CDS manual (digital)
- ITIL® 4 CDS exam simulator
