ITIL® Foundation (Version 5)

Understand the modern approach to service management and how ITIL (Version 5) helps individuals and organisations create measurable value. From lifecycle activities to governance and experience design, this ITIL Foundation course builds practical knowledge that supports your digital service delivery goals.

Digital product and service management This section introduces the core terms and definitions used in ITIL (Version 5), helping you understand what digital products and services are, and how they differ from traditional offerings. You’ll learn how modern service management supports user experience, continual improvement, and strategic value delivery across digital environments.

ITIL guiding principles You’ll learn the seven guiding principles that underpin all decisions and behaviours in ITIL. These include “focus on value”, “start where you are”, and “progress iteratively with feedback”. Each principle helps teams adapt service management to their unique context, driving continual improvement and practical application.

The ITIL Value System The ITIL Value System brings together essential components like guiding principles, governance, value chain activities, and management practices. You’ll explore how these elements interact to help organisations create, deliver, and improve services. The system supports flexible adoption and ensures all activities are aligned with business outcomes.

Value chain and lifecycle activities This part of the course covers the ITIL Product and Service Lifecycle, a non-linear model for managing services from discovery through to support. You’ll understand how lifecycle activities support the value chain and how organisations use this structure to deliver consistent, high-quality digital services.

ITIL and AI, automation and other frameworks Discover how ITIL (Version 5) supports emerging technologies like AI and automation, and how it integrates with frameworks such as Agile, DevOps, and PRINCE2. This section highlights ITIL’s relevance in fast-changing environments and its ability to help teams adopt technologies responsibly and strategically.