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On this BCS Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements. As with all practitioner courses, you’ll use a realistic case study to practise the key techniques learned, including modelling an organisation, analysing tasks and managing and measuring processes.
We’ll also cover other important, related issues such as human performance and process measurement, as well as theoretical concepts that are supported by detailed case studies. It’s the perfect opportunity for you to apply your knowledge to both AS-IS and TO-BE process models.
Who is it for?
The course is designed mainly for practising business analysts but is also suitable for others such as business change practitioners, project managers and enterprise architects who wish to gain an insight into this aspect of the business analysis process.
During this two day course you’ll receive all the training you need to prepare for the BCS Modelling Business Processes certificate examination, which is held on the final afternoon of the course. Through a given business scenario, this open-book exam puts your knowledge of business process modelling techniques to the test. A pass means you’re another step closer to achieving the BCS International Diploma in Business Analysis – the de facto certification for practicing business analysts.
One last thing; this course is also approved as consistent with the IIBA BABoK version 3.0 and enables participants to develop SFIA skills BPRE, levels 5 and 6.
Exam is included in the price
Course Objectives
On this Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements.
Syllabus – Key points
This classroom-based course provides a comprehensive set of tools and techniques that can be employed in exploring and modelling the business processes used within an organisation, in analysing those processes and in devising improved processes.
The organisational view
The business environment
Types of customer
Value chain analysis and value propositions
Modelling business processes
‘As is’ business process models
Business events and business rules
Timescales
Analysing tasks
Identifying tasks
Documenting tasks
Defining steps in the task
Decisions and business rules
Human aspects of performance
Support required
Standards
Skill requirements
Feedback and consequences
Managing and measuring processes
Organisation vs. customer expectations
Customer value expectations
Departmental and process measures
Process improvement and redesign
‘To be’ business process models
Process problems:
Process disconnects
Handoffs and delays
Lack of IT support
Process redesign patterns
Re-engineering
Simplification
Value-added
Automation
Implementation issues
Organisation design
People issues
Procedure design
Managing change
IT support for business processes
Defining IT requirements from process models
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“Angelina was brilliant. Made a very long detailed course enjoyable. I loved the interaction and the break up of the learning with challenging the knowledge of the group on what is being taught. The breakout rooms were great way of learning and it was nice to talk to people on the course.”
Mandy Leonard, Test Analyst, Oxford University
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E-learning is s training, learning, or education delivered online through a computer or any other digital device, where you can work through the course at your own pace.
If you are attending a classroom course, then this will be taken at our many training centres within the UK. Our London location is Minories London EC3N 1BJ
Virtual classroom is like being in a classroom where students gather, except you will be in your home, office, or other place of your choice.
Free Course Resits
At TSG Training, we want to give every delegate the best chance of success. That’s why we offer free course resits on all ISTQB courses.
If a delegate is unsuccessful in their exam, they are entitled to rejoin the same course once, free of charge, provided it takes place within 6 months of their original course date.
Please note: while the course resit is free, delegates will need to pay the exam fee again when re-sitting their exam
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It acts like an insurance policy, allowing you to resit your exam at a significantly reduced rate.
Pass Protect covers one resit per exam purchased, so you don’t have to worry about the cost of an additional attempt if you don’t pass initially.
In summary, by adding the Pass Protect to your order, you save £160 upfront, but keep in mind that it’s only available for resits if you purchase it when you first register for your exam.
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On this BCS Modelling Business Processes course, you, the business analyst, are provided with the framework, skills and techniques you need to enable you to successfully model business processes and deliver process improvements. As with all practitioner courses, you’ll use a realistic case study to practise the key techniques learned, including modelling an organisation, analysing tasks and managing and measuring processes. 
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