When you hear the word ITIL, you might think of service desks, incident queues, and change request forms. And when you hear test management, you might picture test cases, defect logs, and
In software development, a technology stack is the carefully chosen set of tools, frameworks, and languages that work together to build and run an application. Each layer plays a role.
Front-line service‑desk roles are rarely permanent destinations. Many analysts view the desk as a springboard toward service-management leadership, especially now that ITIL 4 emphasises adaptable value streams over rigid processes.
Certification budgets are finite, and the options for training continue to grow. However, without a structured review, you risk chasing fashionable badges that don’t advance your career or your organisation.
(And How to Save 20% on Your Certification This Summer) It can be a tough job market out there, and technical knowledge alone may not be enough to secure a
Each year, World Password Day, takes place on the 1st May 2025, serves as an important reminder: robust cybersecurity practices are not just for IT departments but fundamental to business
No matter how skilled the project team is, unexpected challenges, shifting stakeholder demands, and unforeseen events can derail even the best-laid plans. To thrive, project managers must continuously look for
Safer Internet Day, observed globally each February, serves as a crucial reminder of the importance of creating a secure and trustworthy digital environment. As cyber threats become more sophisticated and
As we enter 2025, the ITIL landscape is evolving with new opportunities, roles, and practices driven by digital transformation and modern methodologies like DevOps and Agile. For professionals aiming to
The Information Technology Infrastructure Library (ITIL) is one of the most widely recognised frameworks for IT service management (ITSM). It guides organisations to align their IT services with business needs
With cybersecurity risks and the growing need for agility, organisations must remain competitive by ensuring their IT infrastructure is efficient, reliable, and responsive to change. IT Service Management (ITSM) plays
The Information Technology Infrastructure Library (ITIL) has long been a cornerstone of IT service management (ITSM), guiding organisations worldwide in delivering high-quality IT services. Developed in the 1980s, IT is
As we look to maximise our effectiveness with AI support, Microsoft Azure stands out with its comprehensive suite of AI tools designed to enhance productivity, streamline processes, and drive innovation.
In the digital age, IT service managers play a critical role in ensuring the seamless operation of technology within organisations. These professionals are responsible for overseeing IT service delivery, managing
In today’s rapidly evolving digital landscape, software testing professionals are constantly seeking ways to enhance their skills and stand out in a competitive job market. While certifications like ISTQB and CSTE are
With organisations looking to increase efficiency and effectiveness, digital transformation is becoming a necessity. Digital transformation involves the integration of digital technologies into all areas of a business, fundamentally changing
In today’s business environment, delivering a great customer experience is more critical than ever. Organisations that excel in this area often enjoy higher levels of customer loyalty, increased sales, and
Effective IT support is crucial for maintaining smooth operations and ensuring customer satisfaction in today’s fast-paced business landscape. As a result, many organisations deploy a specific IT support system, such
In today’s rapidly evolving technological landscape, Artificial Intelligence (AI) has emerged as a game-changer in the IT industry. As AI becomes increasingly integrated into various IT processes, it’s crucial for
In the ever-evolving landscape of IT Service Management (ITSM), 2024 is set to see transformative trends and continuous improvement for the industry. ITSM, the discipline focused on designing, delivering,
For business owners, it is important to hire skilled professionals to protect their IT investments. As a result, many organisations will be looking for someone who has ITIL® certification, and
Pass Protect, offered by TSG Training, is a valuable option for those concerned about the possibility of not passing their exam on the first attempt. It acts like an insurance policy, allowing you to resit your exam at a significantly reduced rate. Pass Protect covers one resit per exam purchased, so you don’t have to worry about the cost of an additional attempt if you don’t pass initially.
