Course Overview
Learn the principles of Microsoft Azure, a cloud computing service created for building, testing, and managing applications and services through Microsoft’s global data network. Study essential cloud computing concepts and discover how to create, manage, and deploy Azure services effectively.
Syllabus
ITIL® 4 Foundation
- Introduction and overview
- Key concepts of service management
- Four dimensions of service management
- Service value system
- Introduction to practices
- Purpose of 11 practices and some definitions
- Introduction to seven key practices in detail
- Continual improvement
- Change control
- Incident management
- Service request management
- Service desk
- Service level management
- Exam simulator
ITIL® 4 Direct, Plan and Improve
- Introduction and overview of DPI
- Foundation recap
- Key concepts of DPI
- Key principles of DPI
- GRC and DPI
- Continual improvement
- Organizational change management and communication
- Interfaces across the value chain
- Measurement and reporting
- Value streams
- Exam simulator
ITIL® 4 Digital and IT Strategy
- Introduction and overview of Digital and IT Strategy
- Foundation recap
- Key concepts of digital and IT strategy – Part 1
- Key concepts of digital and IT strategy – Part 2
- Key concepts of digital and IT strategy – Part 3
- Organizational viability – Part 1
- Organizational viability – Part 2
- Strategic approaches
- Financial aspects of strategy
- Innovation
- Risk
- Define and advocate strategy
- Implementing strategy – Part 1 Organization
- Implementing strategy – Part 2 Implementing
- Implementing strategy – Part 3 Assessing success
- Exam simulator
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